InvestorQ : What can I do if a bank doesn’t resolve my issue of ATM not giving cash?
Gauravi Patel made post

What can I do if a bank doesn’t resolve my issue of ATM not giving cash?

Answer
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Anushri Vasa answered.
1 year ago


This is a very common occurrence wherein a user swipes his/her card at an ATM machine but the cash withdrawal is unsuccessful.

You can raise a complaint with your issuing bank and it will resolve the issue by re-crediting your account within 7 working days from the date of complaint. If the bank that’s issued does not pay the amount within 7 working days, then it will have to pay compensation of Rs. 100 per day for delay in re-crediting the amount.

However, if a bank fails to resolve the issue within the deadline of seven working days, you can register a complaint with RBI at the respective ombudsman office in their zone within 30 days of the failed transaction.